Frequently Asked Questions About Ria Transfar In Nigeria

This is about Ria Transfer in Nigeria. I make use of my Firstbank account, and the terms may not be the same across all the Nigerian Banks. Please kindly contact your own bank if you find this interesting.

Who do I contact for complaints?

  • You can reach Money Transfer Department via mail on moneytransferhelpdesk@firstbanknigeria.com. Alternatively, you can call +234-9057122, 9057127, 9057142, 9057097, 9057098, 9057144.

What does the error “no matching order” as stated by the teller implies?

  • Wrong PIN
  • Stale transfer
  • Already paid transfer

Contact your Sender to investigate with Ria Money Transfer.




  • FirstBank does not determine the rate of conversion for the transactions. The rates are automated on the software and are not customized for manipulation by the Bank.

Do I need to reveal my 11-digit PIN to the Operator?

Yes.

Why is the rate of conversion for transactions different from the CBN/parallel market rate?

Can I collect my transfers on weekends?

Yes. FirstBank has over 40 dedicated centres spread across the country that offer Money Transfer services everyday including weekends and public holidays from the hours of 10am – 3pm.

Why did the operator keep a copy of my form after refusing payment?

The operator keeps the original copy of the form as a proof that the customer visited the location and the transfer was not paid based on the reason(s) annotated on the form.

Can I receive funds as a company?

NO. The CBN policy states that Money Transfer service is strictly on “a person to person basis”. No business transactions are allowed.

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